Terms and Conditions

Go Rental General Terms and Conditions

Who is Go Rental?

Go Rental is one of the leading Jordanian car rentals Company. We work to provide our customers with value for their money when renting a Car beside our 100 + cars fleet, at convenient locations in Amman - Sweifieh - Park Plaza Complex, and at Queen Alia Airport. As one of the fastest growing company in this market, Go Rental arranges your car rental booking thru our web site or by calling us at any of our locations:

24 hours service:                        

+ 962 791302929   Amman - Sweifieh - Park Plaza Complex.

+ 962 791302929   Queen Alia airport.  

General Conditions:

Your hire of any vehicle from Go Rental is subject to:

  • Go Rental’s General Terms & Conditions Listed on the Rental agreement.
  • The laws of the Hashemite Kingdom of Jordan.

How to Book:

We’ve worked hard at Go Rental to make our website booking process as clear and as simple as possible.

To start you need to know where you will be picking up your car, where you want to drop it off and the dates and times. Once you have entered this information on our homepage you will be shown a list of available cars with descriptions and the price. Take a look at the cars available and choose the one that best meets your requirements. If you are happy with your selection you enter the driver’s details, contact details and flight information (if applicable).

If you have any questions we recommend you check our Frequently Asked Questions (FAQs). You can see them here.

What’s included in the price:

The website clearly states what is and what is not included in the price displayed:


  • Free cancellation within 24 hrs. of booking.
  • Unlimited mileage.
  • Third party liability insurance.
  • Car replacement in case of accident or breakdown.

Not Included:

  • Fuel
  • Optional extras (GPS, child seats)

Limited Availability Vehicles:

Some vehicles, typically people carriers and larger car types, are in high demand and limited in availability. During the booking process, we indicate the 'limited availability vehicles' by a red warning triangle and the words 'limited availability'. In order for us to confirm availability, we will ask you to complete a booking request form and provide your credit card details. We will also check at this stage that sufficient funds are available on your credit card to complete the process but do not take any payment. This is done in the form of a pre authorization where we freeze the value of your booking against your credit card. Once we have confirmation of availability, we will proceed to take payment and send you a booking voucher and receipt by email. This process normally takes less than 24hrs.

Fuel Policies:

You will receive a car with a certain amount of fuel (full, half, quarter) and you will have to return it with the same level of fuel as received; in this case, no additional charge will apply. If not, additional charges may apply.

Third Party Liability Insurance:

This insurance is provided by Go Rental. It is a basic insurance providing coverage on bodily injury to persons and on property damage to others. Only 21 years old and above Drivers are covered.

Important Note: All insurances are invalidated if the hirer or any other named driver knowingly lets an unauthorized person drive the car or invalidates the rental agreement. Go Rental will recover full damages incurred while a car is being driven by an unauthorized driver or invalidates the rental agreement from the hirer’s credit card.

Collision Damage Waiver (CDW):

All our prices include Collision Damage Waiver which reduces your liability in the event of an accident. The local terms and conditions indicate the level of excess you will be liable to pay in the event of damage or loss while the vehicle is on rent to you.

Important Note: All insurances are invalidated if the hirer or any other named driver knowingly lets an unauthorized person drive the car or invalidates the rental agreement. Go Rental will recover full damages incurred while a car is being driven by an unauthorized driver or invalidates the rental agreement from the hirer’s credit card.


The driver age required is 21. Go Rental also requires the renters to have a current driving license.

In some cases, we are able to include one additional driver at the time of booking. If you’d like to add more drivers please arrange and pay for this when you collect your car.

How to pay for your booking:

You may pay for your booking using the following methods:

  • VISA Credit
  • VISA Debit
  • MasterCard
  • Cash in the office, on arrival.

Changes to your booking:

Amendments are free of charge.

Changing any element of your booking may result in a change to the price. If the cost of the changed booking is greater than the cost of the original booking, you will be charged the difference.

Subject to availability, before your agreed start time (that is before the rental of your vehicle commences) you may change the following:

  • Location
  • Start date/time (restrictions apply)
  • End date/time
  • Vehicle type

You may also:

  • Add a driver
  • Change a driver
  • Remove a driver

Changes after the rental has commenced

Subject to availability, after your vehicle has been collected you may:

  • Extend the end date/time.

Cancellation of your booking:

  • If the user cancels within 24 hours or more before the rental is due to start, the money paid will be refunded;
  • If the user cancels within less than 24 hours before pick-up, the money paid will be refunded, minus the cost of 1 day rental.
  • If the user fails to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or to provide a credit card with enough available funds on it, the car hire company may refuse the car. If that happens.


A ‘No-show’ is when the user:

  • Wish to cancel but do not inform Go Rental before the rental is due to start; or
  • Fail to pick the car up at the arranged time and date; or
  • Fail to provide the documentation that’s required to pick the car up; or
  • Fail to provide a valid, acceptable credit card in the main driver’s name with enough available funds on it.

In all of these cases, the user will receive no refund of the money paid.
The car hire company reserves the right to refuse the car to any user who fails to arrive on time with all the necessary documentation and a credit card with enough available funds for the security deposit. In such cases, unless the rental has been cancelled in advance, the user will not be entitled to a refund.

Please note: prices are based on the pick-up and drop-off times and dates that the user arranges before the rental starts. If the user picks the car up any later or brings the vehicle back any earlier, the user will not receive a refund for unused hours or days.

Please Note: 
Cancellations may take up to 10 working days to process and release.
Refunds may take 3-5 working days to process back onto your statement.

Notwithstanding any terms of your rental, your statutory rights to a refund shall remain unaffected. For further information about your statutory rights, contact your Local Authority, Trading Standards Department or Citizen’s Advice Bureau.

Cancellation Option:

For your convenience and improved flexibility Go Rental offers an enhanced Cancellation Option. For 10 $ per rental, you can extend the free cancellation period to within 24hrs of the start of your rental. Under this policy if you cancel your reservation more than 24 hours before the due pick up date and time, Go Rental will issue a refund to the value of the booking, less non-refundable charges. All bookings cancelled less than 24 hours from the due pick up date and time are non-refundable.

Non Refundable Charges:

  • Cancellation Option charges are non-refundable.

Cancellation Exceptions:

In the event of unforeseeable circumstances beyond your reasonable control, including:

  • serious illness of the driver, such that the driver is unfit to drive
  • natural disaster (including but not limited to fire and flood)
  • acts or restraints of governments or public authorities
  • war, riot, civil commotion or acts of terrorism

We may at our discretion offer you a refund for the rental cost less an administration fee. Supporting documents may also be requested.

Notwithstanding any terms of your rental, your statutory rights to a refund shall remain unaffected. For further information about your statutory rights, contact your Local Authority, Trading Standards Department or Citizen’s Advice Bureau.

Website Errors:

While we try to ensure that all details (including prices, fees, surcharges and taxes) quoted on our website are accurate, errors may occur. If we discover an error in any detail (including the price of your rental), we will inform you as soon as possible and give you the option of reconfirming the booking at the correct price or cancelling it. If you cancel, you will receive a full refund. If we are unable to contact you, we will treat the booking as cancelled.

To the fullest extent permissible, we exclude all warranties and representations, express or implied, as to the accuracy of the information contained on the website. We are not liable for any loss or damage arising from the use of any information contained on the website (other than in respect of death or personal injury caused by our negligence).

Collecting your car:

When you collect your car you will need to present the following documentation:

  • Your Go Rental booking voucher
  • The driver's license for the driver and for each additional driver (original documents only)
  • Photographic identification for each driver (original documents only)
  • A valid credit card in the driver's name to pay deposit (see below)

Bookings made with Go Rental are on the basis of car type and not specific car model, type or color. Please refer to the website for a description of the car types, the number of seats and luggage capacity. Go Rental will do its best to provide you with the car type specified when you made your booking. From time to time, for operational reasons it may be necessary to provide you with an alternative vehicle type to the same or better standard of the vehicle booked.

When you collect your car you will be required to sign Go Rental agreement.  Any additional purchases made after this has been signed will be your own financial responsibility.

Where you have taken our Pay on Arrival option, you will need to pay the balance outstanding at the location. The balance is paid in local currency JOD or USD or Euro direct to the Office.

You will be required to leave a deposit to cover the excess liability arising in the event of an accident, damage or theft of the car.  A vehicle may not be allocated unless a deposit is taken.

The deposit will be automatically refunded after the return of your vehicle as long as you return the car in the same condition as it was in when you collected it.

You are strongly advised to carefully inspect the car with a representative of Go Rental on collection and return.

Returning Your Vehicle:

Please return your vehicle (and any extras) to the rental location at the agreed end time and well in advance of your onward travel schedule to allow sufficient time to complete the end of rental formalities as detailed below.

You must return your vehicle in the same condition as it was at the start of your rental period. You should carefully inspect the car with a representative. Failure to do so will mean you are unable to dispute subsequent damage charges that may be applied. Go Rental reserves the sole right to judge whether any damage sustained during your rental period is fair wear and tear or is chargeable (under the conditions of the insurance provision).

If you are going to be late returning your car, we strongly advise that you contact the office as soon as possible. Late return charges may apply if your vehicle is returned after the time and date stated on your booking voucher

Go Rental reserves the right to repossess your vehicle at your expense and in the event of excessive delays in returning the vehicle may report to the police that the vehicle is in your possession without consent.

Please Note:

We regret that your rental location will not remain open outside the opening hours stated in the local terms for your rental location, even where there are delays or failures in the mode of transport used to reach your rental location.

If you are due to return your vehicle within the last hour of your rental location's opening hours, we strongly recommend that you allow at least 30 minutes to complete the return process.

Cross Border Travel:

Not allowed.

Local Driving Laws:

Please make yourself aware of the local driving laws before you travel.  Jordan has an Automobile Association who will be able to provide you with more information.

Breakdown and Accidents:

In the event of any incident, such as an accident involving your vehicle, theft of or to your vehicle or mechanical difficulties, it is important that you report these to Go Rental at the earliest opportunity, by calling our 24hrs hotline.

In the case of theft or an accident in which any of the parties are injured, you must inform the local police immediately and obtain an incident or crime number and a signed police report. Full details of third parties and witnesses (including contact details and vehicle registration numbers) should also be obtained.

At the time of the incident, which has involved a third party in an accident, make no admission of liability to any persons.

You may be held liable.

If keys are lost or damaged, you will be liable for the reasonable costs of obtaining a replacement key(s) and further costs if directly related to the vehicle's theft. The vehicle will have not been considered returned until a correct set of keys has been provided to a member of staff at your rental location.

You must refer to the local terms for any additional requirements regarding your reporting of an incident at your rental location.

The Legal Terms:


Your rental may be terminated and your vehicle repossessed (at your expense) for any serious breach by you of the terms of your rental or the rental supplier reasonably believes you are in serious breach.

Consequential Loss:

We are responsible for losses you suffer as a result of us breaching the terms of the booking voucher if the losses are a foreseeable consequence of our breach. Losses are foreseeable where you and/or we could contemplate them at the time our agreement was formed. We are not responsible for indirect losses that are not foreseeable by you or us (such as loss of profits or loss of opportunity).

In the event that Go Rental fails to provide the services it has been contracted to.


If any of the provisions of the terms of your rental are or become unenforceable then this shall not affect the validity or enforceability of the terms as a whole or of any other provisions thereof.

Limitations on Liability and Law:

We disclaim to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage relating to the information contained in our website and we shall not be liable whether in contract tort (including negligence) or otherwise arising from the website or from any interruption or delay in accessing the website.

We may retain your card details and you consent to us debiting such amounts for which you are responsible liable for and you will reimburse us in respect of, all claims by or against it resulting from your failure to comply with the terms of your rental, including the Go Rental Terms and Conditions, the local terms for your rental location, booking voucher and/or the terms of any related insurance policies.

We shall have no liability to you or third parties for loss or damage sustained arising out of or in connection with your use of your vehicle during your rental period unless that loss or damage arises from our negligence, breach of the terms of these Terms and Conditions or any breach of any of our statutory obligations.

We shall have no responsibility for any property left in or damaged as a result of being in the vehicle.

The laws of The HKOJ shall apply to this website, these Terms and Conditions and to the issue of the booking voucher. The local terms for your rental location shall be subject to the laws of the jurisdiction within which the local terms are made.

Your obligations as a customer:

You agree that:

  • Until your vehicle is returned to Go Rental you will be liable as hirer of your vehicle for any offences, penalties or fines committed or sustained in respect of your vehicle under any relevant local road traffic legislation during your rental period.
  • In the event that Go Rental is charged with any penalty amounts in respect of offences committed while your vehicle is on rent to you during your rental period, Go Rental reserves the right to deduct these penalty amounts (in addition to any administration fee(s) arising there from) from your card, with hold your deposit and/or supply your details to the relevant authorities.
  • You shall be responsible for your vehicle during your rental period in accordance with these Terms and Conditions, the booking voucher as well as the local terms for your rental location, and for ensuring that any drivers and additional drivers also observe these agreements and their terms and conditions.
  • The information that you have supplied is true, and that all material facts which might reasonably be expected to affect either the insurance or any decision to enter into your agreement for the hire of your vehicle have been disclosed. False, misleading or untrue information may invalidate any insurance and you may be exposed to unlimited liability to third parties

Definitions or What does this mean?

Administration fee

Sums payable by you to cover our reasonable internal administrative costs.

Agreed end time

The time agreed for the return of your vehicle to your rental location as stated on your booking voucher.

Agreed start time

The time agreed for the collection of your vehicle from your rental location as stated on your booking voucher.

Booking amendment charge

Sum payable by you to cover operational costs in order to change your booking details. Costs specified in the local terms for your rental location.

Booking voucher

The voucher issued to you by us on completion of your booking and which you must present upon collection of your vehicle.

Call center

The customer service line dedicated to assisting your booking or enquiry requests.


The person whose name appears in the relevant section of the booking voucher as the driver of your vehicle and any further drivers listed to drive your vehicle as additional drivers.


Without limitation, any loss, damage, accident or other mishap involving your vehicle, whether the loss or damage is sustained to your vehicle itself or to a third party.


the insurance cover provided by Go Rental as detailed on your booking voucher

Insurance excess

The amount payable by you in the event of an incident covered by insurance. Amounts shown on your booking voucher

Late return charges

Charges you agree to pay to us if your vehicle is returned later than the agreed end time. These charges will be repeated for each day or part of a day until your vehicle is returned to Go Rental.

Collision damage waiver

Amounts you are required to pay to reduce your liability for loss or damage to the vehicle up to the level of the insurance excess.

Opening hours

Location specific times of operation as specified in the local terms for your rental location.

Post-rental charges

Any amounts that you are liable for, incurred during the rental period.

Rental location

The relevant rental site from which you collect and to which you return your vehicle according to your booking voucher.

Rental period

the period of hire of your vehicle, from the agreed start time to the agreed end time

Special requests

All or any extra equipment provided to you for use with your vehicle (including child seats, snow chains and ski-racks).

Supplementary charges

All and any additional charges and costs incurred by you above the rental cost in relation to your rental of your vehicle. These include damage charges, late return charges, administration fees and parking fines.

Unfit to drive

Any physical condition that prevents you from driving a vehicle.


The vehicle and all its tools, documents, fittings and components, whether mechanical or otherwise, and any special items supplied to you at the rental location pursuant to your rental agreement or booking voucher.


Renter, the customer of our company.

Zero risk option

Amounts you may elect to pay in order to reduce the level of excess for which you are liable to zero in the event of an incident covered by insurance.



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